Ipsos
Privacy Policy for Cat Financial Surveys
Cat
Financial periodically surveys its customers, dealers, and business partners to
gather feedback about their experiences and satisfaction with Cat
Financial.
For information on the approach to the
protection of customer data adopted by companies within the Caterpillar group,
please review Caterpillar’s Global Privacy Statement: https://www.caterpillar.com/en/legal-notices/dataprivacy.html
Cat Financial has commissioned
Ipsos-Insight, LLC, commonly known as “Ipsos” as a data processor, to carry out
this voluntary research survey on its behalf. Ipsos-Insight, LLC, is a
specialist research agency registered in the state of Delaware and part of the
Ipsos worldwide group of research companies. Ipsos’ full company details are: Ipsos-Insight,
LLC, 360 Park Avenue South, 17th
Floor, New York, NY 10010.
This privacy
policy explains how Ipsos processes personal data when you participate in this
Survey. You can find further information about Ipsos on its website that can be
found here: https://www.ipsos.com
Ipsos abides by all generally
accepted professional industry standards and practices applicable to the
advertising and marketing research industry including, without limitation,
Insights Association, as such Ipsos abides by the
Insights Association Code of Standards and Ethics and the International Code of
Marketing and Social Research Practice issued by the ICC and ESOMAR, and other market research
associated regulations and guidelines.
This privacy policy applies to
this research survey (the “Survey”) and to the processing by Ipsos. This notice should be viewed together
with Cat Financial’s jurisdictional Customer Privacy
Notice referenced in the survey document, which provides full
information on how Cat Financial processes your data and how to exercise your
data privacy rights.
Topics:
What information will Ipsos collect
about you on Cat Financial’s behalf?
How will Ipsos use the information you provide?
Who will have access to your information?
Will this survey collect information from
children?
How long will Ipsos keep the information you
provide?
How does Ipsos ensure your personal data is held
securely?
Does this survey use Cookies or similar code?
Who to Contact if you have any questions about
this Survey, Privacy Policy or your Personal Data?
Changes to this Privacy Policy?
What
information will Ipsos collect about you on Cat Financial’s
behalf?
The
categories of personal data we may collect about you through your involvement
in the Survey include:
If you do take part in this
Survey, Ipsos will collect the personal data you provide when you complete the
questionnaire on Cat Financial’s behalf. Cat Financial has also
asked Ipsos to append information from their internal database (e.g., dealer,
phone number) to enable them to follow up with you if necessary. The results of
the survey are however analysed on an aggregated basis.
How will Ipsos process the information you
provide?
Your responses to this survey
will be used solely for research analysis purposes only. The results of this
research will be anonymous, statistical information only, and we can assure you
that you will NOT be identifiable in any published results. If you
contact Ipsos for any reason regarding this research, your contact details will
be used solely for the purpose of responding to your request.
We can assure you that any
information you provide during this research will NOT be used for marketing by
Ipsos, nor will Ipsos sell your information to any third party.
Who
within Ipsos will have access to your information?
Access
to your information will be limited to only those Ipsos staff involved in this
research project, or who need access to support the systems used for this
research, such as the online survey and research data analysis systems.
This may include staff in:
Some
of the above may be based outside North America; however, they are required to
abide by the same data privacy legal requirements and security arrangements as
ourselves and will be subject to appropriate safeguards, a description of which
can be obtained by contacting us as set out in the section headed “Who to contact
if you have any questions about this study or this privacy policy?”.
Will
this survey collect information from children?
We are only inviting adults to
participate in this research survey.
How long will Ipsos keep the information you
provide?
At the end of the project, Ipsos
will securely delete all the personal data, leaving only anonymous research
results as provided above. Ipsos
will also securely destroy the personal data
that Cat Financial
provided for this research at this time.
How does Ipsos ensure your personal data is held
securely?
We take our responsibilities to keep your
personal data secure very seriously. As such we take every reasonable
precaution to ensure your information is protected from loss, theft or misuse.
These precautions include appropriate physical security of our offices,
controlled access to computer systems, and use of secure, encrypted internet
connections when collecting personal data. We have implemented a personal data
protection system that takes into account all the
controls included in the legal requirements.
As part of our commitment to the security of
your information, Ipsos has regular internal and external audits of its
information security and is also certified to be compliant with the
requirements of the International Standards for Information Security ISO 27001.
Does this survey use Cookies or similar code?
Some on-line surveys collect information through the use of 'cookies'. These are small files stored
on your computer. These files are used as sparingly as possible and only for
quality control, validation and, more importantly, to prevent us sending you
reminders for an on-line survey you have already completed. Specifically, in respect of cookies, further details of what cookies are
can be found by visiting www.aboutcookies.org. These are small files stored
on your computer and it is possible for you to delete 'cookies' or to
prevent their use by adjusting the browser settings on your computer. However, if you do prevent our online survey
from using cookies, our surveys and website will not work properly
and you may not be able to participate in this Survey.
We also automatically capture
information about your operating system, display settings and browser type in
order to ensure that the survey questionnaire is delivered in a form suited to
the software your computer is using. If you participate in the Survey using a
mobile device (e.g. tablet or smartphone), we also capture the type and brand
(e.g. iPhone). We do not capture any other information from your computer, nor
do we track or collect information outside of your participation in the Survey.
We do not link this automatically-collected data to any other information that
we collect about users.
By participating and taking part in this online Survey, you agree to our
use of cookies and similar technologies (“Cookies”) and the collection of
information from your PC/Laptop or other computing device you may use whilst
taking part in our online research activities as outlined below.
Essential Cookies
The essential cookies used in connection with this Survey are as follows:
|
Site/Domain/Host |
Cookie Name |
Purpose of cookie |
|
Imperium |
RVIDExtId |
These cookies are used to
store the unique codes produced using digital fingerprinting. This is used as
part of our systems to uniquely identify online survey participants and for
essential quality control purposes. Please see the "Digital
Fingerprinting" information below for more information. |
|
RIDC |
||
|
RIDSCR |
||
|
RIDFPF |
||
|
RID2 |
||
|
ISIStest |
Special Cookies
In addition to our use of
cookies, our online surveys automatically capture information about your IP
Address, operating system, screen display settings, browser type, use of Flash
and Java and to detect whether your computer has a webcam. We use this
information to:
The survey website is not
designed to respond to “do not track” signals received from browsers.
Use
of Digital Fingerprinting?
We
may use digital fingerprint technology, also known as "Machine
Identification" or “digital fingerprint”, to gather certain information
about your computer hardware and software, for example, IP address, monitor
display settings, type of browser used, the operating system of your computer,
etc. This information is sent to our trusted provider who converts it into a
unique serial number – the digital "fingerprint" – and determines if
it matches previous fingerprints. The data collected in this process and the
digital fingerprint created is not tied to any of your personal data but is
stored separately on secured servers and only used for our legitimate interests
of quality control, fraud prevention, preventing members from completing any
survey more than once and for other online research quality purposes.
Who
to Contact if you have any questions about this Survey Privacy Policy?
For additional information about this Survey,
Caterpillar’s privacy practices, including corporate contact information,
please see the Global Privacy Statement at http://www.caterpillar.com/dataprivacy as well as
the jurisdictional Customer Privacy Notice.
If you would like to
exercise any of your data privacy rights, please contact us at:
Caterpillar Financial
Services Corporation
Attn: FPD Data Privacy Manager,
2120 West End Ave., Nashville, TN 37203
CatFinancialDataPrivacy@cat.com Tel: +1
(615) 341-8222
Or you can complete a
data subject rights request through Caterpillar’s
Global Privacy Statement available at http://www.caterpillar.com/dataprivacy
If
you have any questions or require further information this privacy policy,
Ipsos’ compliance with data protection laws, please contact our data protection
team.
Changes
to this privacy policy:
This privacy policy was last updated on August
13, 2020.
Cat Financial:
www.catfinancial.com
Ipsos Group:
www.ipsos.com
Insights
Association: www.InsightsAssociation.org
ESOMAR: www.esomar.org